Checking the Status of Your Order
You can check the status of your order by entering your user id and password and clicking the Sign In button.
If you have forgotten your password, you can have your password sent to you by clicking the "Forgot Password" link and following the instructions on the screen.
Once you have logged into the e-Store, you can check on the status of your order by clicking on the Customer Self Service link and selecting Open Order. You can check your order history by selecting Order History.
Changing or Canceling an Order
You may cancel or change your order by calling Beretta Customer Support at (800) 237-3882.
You may be unable to cancel or change your order if it has already been shipped.
Shipping Policies
"In Stock" and "Due In" items will normally ship by the Expected Ship Date that is displayed with the product information.
We ship on business days (Monday through Friday), excluding holidays. Your order is usually processed in 24 to 48 hours, but during September through December, processing may take slightly longer. Note that processing time is not included in shipping time. Delivery time starts from the time your order is picked up by the carrier from our dock, not the time that you place the order.
We will send you an e-mail notification when your order has been shipped.
In some instances, we may ship the products that you ordered from different locations. If this occurs, we will send you shipment notifications as the products ship.
We will not charge you for additional freight if we ship your order from multiple locations.
We can only ship to valid street addresses in the fifty US states. We cannot ship to Post Office boxes and APO/FPO military addresses. Due to export issues, we cannot ship to addresses in Puerto Rico.
Shipping Rates
We normally ship our products by United Parcel Service to locations within the United States. We may, however, ship small items by US Postal Service.
Our shipping rates are based upon the value of the order.
| Amount of Order |
Shipping Charge (Standard UPS Ground) |
| Up to $25 |
$5.95 |
| $25.01 - $50.00 |
$7.95 |
| $50.01 - $100.00 |
$9.95 |
| $100.01 - $150.00 |
$13.95 |
| $150.01 - $200.00 |
$15.95 |
| $200.01 and Over |
$18.95 |
In addition to the basic shipping rates specified above, you may choose Express Shipping. We offer the following options and rates:
- Next Day Air (add $20.00)**
- 2nd Day Air (add $16.00)**
** Any Express delivery times apply to when your shipment leaves our warehouse, which may take 2 business days, if not a back order.
Returns and Refunds
Your satisfaction is our top priority. If, for any reason, you are not completely satisfied with any item you purchased from us for any reason, return it for a full refund or exchange by sending it to:
BERETTA
Attention: Returns Processing
9500 Crossroads Parkway
Fredericksburg, VA 22408
Make sure to complete the yellow Returns and Exchanges form that came with your order and include it with your return. If possible, include a copy of your original packing slip. If you no longer have the Returns and Exchanges form, please include a note stating the reason for your return and/or the type of service you are looking for along with a daytime phone number or e-mail address where you can be reached if necessary. Please, note that this type of return does not require a pre-authorization or RMA number.
Wood Stock Sets Returns and Refunds
Wood stock sets can only be returned if in a "like new" condition. We cannot accept returns for stock sets that are damaged or broken by the customer.