Checking the Status of Your Order
You can check the status of your order by entering your user id and password and clicking the Sign In button.
If you have forgotten your password, you can have your password sent to you by clicking the "Forgot Password" link and following the instructions on the screen.
Once you have logged into the e-Store, you can check on the status of your order by clicking on the Customer Self Service link and selecting Open Order. You can check your order history by selecting Order History.
Changing or Canceling an Order
You may cancel or change your order by calling Beretta Customer Support at (800) 237-3882.
You may be unable to cancel or change your order if it has already been shipped.
We can only ship to valid street addresses in the fifty US states.
We cannot ship to Post Office boxes and APO/FPO military addresses. Due to export issues, we cannot ship to addresses in Puerto Rico. Due to the high risk of fraud, and due to export compliance laws, we do not ship to drop shippers or courier services.
"In Stock" and "Due In" items will normally ship by the Expected Ship Date that is displayed with the product information.
We ship on business days (Monday through Friday), excluding holidays. Your order is usually processed in 12 to 24 hours.. Note that processing time is not included in shipping time. Delivery time starts from the time your order is picked up by the carrier from our dock, not the time that you place the order.
All orders that require overnight shipping must be placed by 12pm (noon) EST Monday-Thursday to receive your package the next day. Orders placed after 12pm Thursday will ship Friday and should arrive the next business day (Monday). If you order on Friday for overnight delivery, your order will ship on Monday. Be advised that some overnight shipments to Alaska and Hawaii are not guaranteed in some areas.
We will send you an e-mail notification when your order has been shipped.
We normally ship our products by United Parcel Service to locations within the United States. We may, however, ship small items by US Postal Service.
Our shipping rates are based upon the value of the order.
|Amount of Order
||Shipping Charge (Standard UPS Ground)
|Up to $25
|$25.01 - $50.00
|$50.01 - $100.00
|$100.01 - $150.00
|$150.01 - $200.00
|$200.01 and Over
In addition to the basic shipping rates specified above, you may choose Express Shipping. We offer the following options and rates:
- Next Day Air (add $20.00)**
- 2nd Day Air (add $16.00)**
** Any Express delivery times apply to when your shipment leaves our warehouse, which may take 2 business days, if not a back order. Please note that Next Day and 2nd Day Shipping will require a signature for delivery. If you cannot be at the delivery address during UPS delivery times, please ship to an alternate address where someone will be available to sign for the delivery.
HOLIDAY SHIPPING SCHEDULE
When ordering items with expedited shipping, please take into account the following shipping schedule:
- Items ordered before 3PM Eastern Time on Wednesday, 11/27/13 will ship by 11/27.
- 2nd Day and Next Day orders must be placed by Noon Eastern Time in order to ship that day. Next Day items will be delivered on Friday, 11/29, and 2nd Day items will be delivered on Monday, 12/2.
- Items ordered between Wednesday, 11/27 at 3PM Eastern, and Sunday, 12/1 at 11:59PM Eastern, will be shipped on Monday, 12/2.
For Christmas Delivery, please place your order as soon as possible, and plan on up to 2 weeks for delivery for items shipped via UPS Ground.
- The last day we can advise for on-time Christmas Delivery via Ground Shipping is Friday, 12/13, by 3PM Eastern Time. We cannot offer a guarantee.
- The last day for 2nd Day shipping will be Friday, 12/20 by Noon, Eastern Time.
- The last day for Next Day Air will be Monday, 12/23 by Noon, Eastern Time.
- All Next Day or 2nd Day Shipping orders needed to ship on Monday 12/30, must be placed by 10AM Eastern Time.
BerettaUSA will be closed on the following day, and no shipments will go out:
- Thanksgiving Day, Thursday, 11/21
- Friday, 11/22
- Christmas Eve, Tuesday, 12/24
- Christmas Day, Wednesday, 12/25
- New Year’s Eve, Tuesday, 12/31
- New Year’s Day, Wednesday, 1/1
Beretta USA does not ship on weekends. Please plan your shipments accordingly.
Returns and Refunds
Your satisfaction is important to us. If you are not completely satisfied with your purchase from Beretta U.S.A. return it for a full refund.
Guarantee applies only to items purchased from the Beretta mail order catalog or from berettausa.com. You may return most merchandise* for a full refund, less shipping charges, based on the original form of payment.
Clothing, accessories and bags are guaranteed for the lifetime of the product under normal wear and tear and defects in workmanship. After one year from the purchase date, all returns will be accepted on an inspection basis only. You may return clearance and sale items within 30 days of your purchase.
*Our standard return policy does not apply to the following items:
Optics and Lasers: are covered by the manufacturer's warranty and should be returned to the manufacturer.
Air-gun and Air-Soft products: are covered by the manufacturer's warranty and should be returned to the manufacturer.
Muzzle-loading guns: are covered under a limited 1 year warranty. Warranties are voided if the gun has been altered in any way.
Wood-stock sets and barrels: can only be returned if in a "like new" condition. We cannot accept returns for stock sets that are damaged or broken by the customer.
Make sure to complete the Returns and Exchanges form that came with your order and include it with your return. If possible, include a copy of your original packing slip. If you no longer have the Returns and Exchanges form, please include a note stating the reason for your return and/or the type of service you are looking for along with a daytime phone number or e-mail address where you can be reached if necessary. Please, note that this type of return does not require a pre-authorization or RMA number.
Return it for a full refund by sending it to:
Attention: Returns Processing
9500 Crossroads Parkway
Fredericksburg, VA 22408